Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Korgen US, operated by FARVO LLC.

This Shipping Policy explains our shipping procedures, estimated delivery times, and other important information regarding orders placed through korgenus.com.

1. Shipping Destinations

Korgen US currently ships to eligible addresses within the United States.

We currently do not offer international shipping.

2. Estimated Delivery Time

Orders are generally expected to arrive within 7–14 business days.

Business days do not include weekends or U.S. federal holidays.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors outside our reasonable control, including carrier delays, severe weather, holidays, high-volume periods, customs or logistics disruptions, and incorrect or incomplete shipping information.

3. Order Processing

Orders may require processing before shipment.

Once your order has been prepared and shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

If an order qualifies for free shipping, this will be indicated at checkout or as part of the applicable promotional offer.

5. Tracking Your Order

When tracking information is available, it will be provided after your order has shipped.

Please allow reasonable time for tracking information to become active after receiving your shipping confirmation.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Korgen US is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

7. Delayed Orders

Occasionally, orders may experience delays due to circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at korgenus.support@gmail.com with your order number so we can assist you.

8. Lost or Damaged Packages

If you believe your package has been lost in transit or your order arrives damaged, please contact us as soon as reasonably possible at korgenus.support@gmail.com.

Please include your order number and any relevant information or photographs so we can review the issue and assist you.

9. Multiple Shipments

In some circumstances, products within the same order may be shipped separately.

If this occurs, you may receive separate tracking information and packages at different times. You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

10. Contact Us

If you have questions about shipping or delivery, please contact:

Korgen US
Operated by FARVO LLC

Email: korgenus.support@gmail.com

Mailing Address:
7901 4th St N, Ste 14260
St. Petersburg, FL 33702
United States

Website: korgenus.com